About Us
This web site is owned and operated by Visual Signs & Graphics Limited t/as Abode Window Films who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Abode Window Films
Unit 23 Ashvile Way, Whetstone, Leicester LE8 6NU United Kingdom
Phone: 0116 278 4844
Fax:
Email: info [at] abodewindowfilms [dot] co [dot] uk
Making a purchase
We accept all major credit and debit cards. You may send your credit card information via phone, fax, snail mail or over the Internet if you prefer.
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. For web orders we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. If your order is made using the telephone then we will confirm acceptance of the order during that call and these terms and conditions apply to such an order. Our acceptance of your order brings into existence a legally binding contract between us. For telephone orders acceptance of delivery of the goods shall be deemed conclusive evidence of your acceptance of these terms and conditions.
The prices payable for goods that you order are as set out in our website or as quoted by our customer services representative on the telephone.
RIGHT FOR YOU TO CANCEL YOUR CONTRACT
1. You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. Cancellation or returns cannot be accepted on bespoke items once an order has been placed. These include all of the “Decorative Frosted Window Films” and “House & Door Number” ranges.
2.To cancel your contract you must notify us by e-mail unless as stated otherwise at sales@abodewindowfilms.co.uk . We request that goods are returned in an unused condition, in their original packaging and complete documentation.
3. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
4. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
CANCELLATION BY US
We reserve the right to cancel the contract between us if:
1. We have insufficient stock to deliver the goods you have ordered;
2. We do not deliver to your area; or
3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4. If you are unable to make payment with your credit card or your card issuer does not authorize payment.
5. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at
Unit 23,
Ashville Way,
Whetstone,
Leicester, LE8 6NU
or by e-mail to info@abodewindowfilms.co.uk
INVALIDITY
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
THIRD PARTY RIGHTS
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
If you have any complaints regarding the website or any goods which you have purchased, please e-mail us in the first instance at sales@abodewindowfilms.co.uk where your complaint will be dealt with fairly and efficiently.
ENTIRE AGREEMENT
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
GOVERNING LAW
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Shipping And Handling
Our FREE Standard Royal Mail Delivery items will be received within 2-4 working days.
Our NEXT DAY COURIER service DO NOT include deliveries at weekends or bank holidays and are for mainland UK only and do not include highland and islands. Delivery hours for Standard Next Day Courier are between 9am – 8pm.
The order cut off time for NEXT DAY COURIER service is 1.00pm.
We use ‘Parcelforce’ for our ‘Next Day Courier’ service.
Our SAMEDAY DESPATCH and NEXT DAY service is NOT available for cut to size bespoke products.
Items that have not arrived – Abode Window Films operate a 25 working days policy from the date of your order before we can class your order as being lost in transit. If your goods do not arrive once these timescales have been breached then we’ll gladly refund you the full amount or repeat your order.
We will have no liability to you to issue a refund or replacement order if we have not been notified by yourself of non-delivery of your order after 30 working days.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
All of our products carry a 12 month warranty against cracking, discolouration and delaminating. Please note that the vast majority of problems found with Window Films are due to installation error and not product failure. We recommend that customers follow our installation instructions accurately to promote a trouble free product life. This does not affect your statutory rights.
You agree that it is your responsibility to determine if your glass is suitable to have window film fitted to it and that you have read the guide ‘film to glass compatibility’ chart and the information on page 2 & 3 about thermal stress, and that Abode Window Films cannot be held responsible for any glass breakage or cracking that may result in the fitting of window films to your glass.
We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.
When purchasing an Abode Window Film product the buyer agrees that the product installation quality is determined by their own, or their appointed installer’s ability and Abode Window Films cannot be held responsible for defects or breakages resulting from poor installation. These include, but are not limited to, bubbling, visual impairment, scratches, glass breakage or cracking, damage to surrounding fixtures and fittings, paintwork, personal injury and financial loss.
Visual Signs & Graphics limited, t/a Abode Window Films will not be held responsible for any glass cracking or seal failure that may occur after the installation of window film. This can very occasionally happen if you have chosen the incorrect film for your type of glass or the glass was damaged prior to installing the film. It is the buyer’s responsibility to determine that the film they have chosen in the correct type for their glazing. Please phone 0116 2784844 for any further information on film compatibility.
Visual Signs & Graphics limited, t/a Abode Window Films does not guarantee that the use of safety/security products will prevent injury or criminal access. The films when applied professionally do comply with the Health & Safety Regulation 14 and Building Regulations Document N however self-application does not qualify the glass to these regulations. The film is tested to BS6206/EN12600 which categorises the performance of the film and from these tests it can be concluded that safety /security film does increase protection against injury but does not necessarily eliminate injury. Similarly the performance of safety/security films can increase the time and effort required to break through glass but does not prevent access by determined attackers.
Reaching Us
If you need to reach us, please email us on info@abodewindowfilms.co.uk,
alternatively, you can call on 0116 278 4844 (International +44 116 2784844)
or write to us at
Unit 23,
Ashville Way,
Whetstone,
Leicester,
LE8 6NU
United Kingdom
Privacy Policy
At Abode Window Films, we do not store credit card details nor do we share customer details with any 3rd parties.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy
If your order is damaged in anyway once you receive it, please email or phone us straight away and DO NOT attempt to fit the film. We will replace the damaged goods if on receipt of their return it appears that the goods are defective (We are unable to replace damaged goods if you have tried to fit them). We will promptly arrange to deliver replacement goods free of charge. We are unable to refund or replace goods if the item is not returned to us.
Unwanted goods cannot be returned to us without written notice to us within 7 days of the receipt of the Goods. All Goods returned are subject to a 20% handling and restocking fee.
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
Cancellation or returns cannot be accepted on bespoke or cut to size items once an order has been placed. These include all of the “Decorative Frosted Window Film” “House & Door Number” & “Plain Frost Cut to Size”.
Any goods returned should be in salable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.legislation.gov.uk/uksi/2000/2334/contents/made
